Readiant guarantees that the delivery of the technology is in accordance with the specifications in the contract for the agreed period, regardless of any claims or changes within Readiant.
Readiant is drop-in replaceable, which means that if you do not want to continue the cooperation after the contract period, the Readiant module can be replaced without any problems. The data within your account on Readiant are preserved, they can be exported and deleted.
In such cases, there will be no noticeable difference in performance. Readiant depends on Google's data parks for its uptime. The full SLA of Google Cloud Services can be found at https://cloud.google.com/compute/sla
Readiant is available for support daily from 7:30 to 22:00. Maintenance and updates are announced in a timely manner and carried out between 0:00 and 5:00.
The levels of urgency Readiant applies when providing service are explained below.
|High (all users)||Medium (small group)||Low (some users)|
Urgent: The service is not available or cannot be reached.
Normal: A part of the service or functionality is not working properly or is not available or reachable.
|Priority||‘Mean-time-to-response’ (service hours)||‘Mean-time-to-repair’ (service hours)|
|Critical||Within 8 hours||24 hours after response|
|Significant||Within 8 hours||24 hours after response|
|Normal||Within 8 hours||Next update|
|Low||Within 8 hours||Next update|